Privacy Policy

Effective Date: 01/01/2023

Welcome to Oak and Ivory Piano Company (“we,” “us,” “our”). We operate under Thousand Hills Enterprises, LLC DBA Oak and Ivory Piano Company. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, www.oakandivorypiano.com (“Site”), or when you schedule piano tuning, repair, or related services with us.

By using our Site or booking our services, you agree to this Privacy Policy.

Who We Are

Thousand Hills Enterprises, LLC DBA Oak and Ivory Piano Company
PO Box 131
Panama, OK 74951
Phone: 918-839-9847
Email: oakandivorypiano@gmail.com
Website: www.oakandivorypiano.com

We provide in-person piano tuning, repair, regulation, voicing, inspections, and other piano-technician services.

Information We Collect

Personal Information

We may collect personal information when you voluntarily provide it, including when you:

  • Schedule a service appointment

  • Fill out a contact form

  • Request a quote

  • Subscribe to email updates or newsletters

  • Communicate with us by phone, email, or through the Site

This information may include:

  • Name

  • Email address

  • Phone number

  • Physical address (for on-site service)

  • Payment information (processed securely through third-party processors)

Non-Personal Information

We may also collect non-personal technical data such as:

  • Browser type

  • Device type

  • IP address

  • Pages visited on our Site

  • Usage analytics

This information helps us improve our website and user experience.

How We Use Your Information

We use collected information to:

  • Schedule and deliver piano tuning and repair services

  • Respond to inquiries and provide estimates

  • Process payments and send receipts

  • Send appointment confirmations and reminders

  • Improve our Site and customer experience

  • Send periodic updates, promotions, or service information (you may unsubscribe at any time)

How We Protect Your Information

We take the protection of your personal information seriously. We use:

  • Secure payment processing through trusted third-party providers

  • Encrypted data transmission (SSL)

  • Restricted access to personal information

  • Industry-standard security practices to reduce unauthorized access

While no method of data transmission is 100% secure, we maintain commercially reasonable safeguards.

Sharing Your Information

We do not sell, trade, or rent personal information.

We may share your information only with:

  • Payment processors

  • Scheduling and invoicing platforms

  • Service providers who assist in operating our business

These partners are permitted to use your data only as necessary to provide services on our behalf.

Your Consent

By using our Site or booking our services, you consent to this Privacy Policy.

Changes to Our Privacy Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised effective date. Continued use of our Site or services indicates acceptance of any changes.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Oak and Ivory Piano Company
PO Box 131
Panama, OK 74951
Phone: 918-839-9847
Email: oakandivorypiano@gmail.com

Fulfillment Policy

Overview

Oak and Ivory Piano Company is committed to providing reliable, professional piano technician services, including tuning, repair, and maintenance. This Fulfillment Policy outlines how our services are delivered, how appointments are handled, and how customer support is provided.

Delivery of Services

Scheduling

All services are scheduled either through our website, by phone, or by email. After booking, you will receive:

  • A confirmation email with appointment details

  • Any necessary preparation instructions

  • Appointment reminders (email or SMS, if applicable)

In-Person Service Delivery

All piano tuning, repair, and technician services are delivered in person at the client’s location or at our workshop (when applicable). Arrival times may vary slightly due to travel conditions, but we make every effort to arrive within the scheduled window.

Digital Communication

Invoices, receipts, and service reports may be delivered digitally to the email address provided.

Cancellation & Rescheduling Policy

To provide efficient service for all clients, we kindly request:

  • 24-hour notice for cancellations or rescheduling

  • Late cancellations or missed appointments may incur a service call fee

Refund Policy

Because our services involve time, travel, and labor:

  • Payments for completed services are non-refundable

  • Deposits (if required for certain services) are non-refundable once scheduling is confirmed

  • If an issue arises with your service, we encourage you to contact us so we can resolve it promptly

Customer Service

We strive to provide excellent customer care.

Contact Information:
Oak and Ivory Piano Company
PO Box 131
Panama, OK 74951
Phone: 918-839-9847
Email: oakandivorypiano@gmail.com

Support Hours:
Monday–Friday, 9:00 AM to 5:00 PM CST
We aim to respond to all inquiries within 24 business hours.

Terms and Conditions

  • Service Rights: By booking a service, you agree that our technicians will have safe and reasonable access to the piano and workspace.

  • Estimates: All quotes are estimates; final pricing may vary based on actual condition and work required.

  • Service Reports: We may provide service notes or recommendations following your appointment.

  • Updates: We may update our service offerings or pricing periodically.

Thank you for choosing Oak and Ivory Piano Company for your piano tuning and repair needs. We are honored to care for your instrument.